Privacy Policy

Details you give us: your name, email address, phone number (if provided), business name, the service you are interested in, your message, and any booking time you choose.

Consent records: whether you agreed to our policies and to marketing emails, the date and the policy version.

Technical information: a one-way hashed (anonymised) version of your IP address used for spam protection, your browser type, the page you submitted from and, only if you accept analytics cookies, how you use the website.

We do not knowingly collect sensitive information and ask that you do not send it to us.

Directly from you when you complete a form, book a strategy session, join our newsletter, email or call us, or engage our services.

Automatically through cookies and similar technologies, only for the categories you accept (see our Cookie Policy).

To respond to your enquiry, prepare proposals and deliver the services you ask for.

To schedule and run strategy sessions (including sending calendar invitations).

To send Growth Notes and offers, only if you have opted in. Every email includes an unsubscribe link, as required by the Spam Act 2003 (Cth).

To protect the website from spam and misuse, meet legal obligations, and improve our website and services.

We never sell your personal information. We share it only with service providers who help us run the business, under appropriate confidentiality and security obligations:

Vercel (website hosting), Supabase (secure database), Namecheap (email hosting and delivery), Google (Calendar/Meet for bookings and, if you accept cookies, Google Analytics and Google Ads), and our accountants or legal advisers where required.

We may also disclose information where required or authorised by law.

Some of our providers store or process data outside Australia, including in the United States, the European Union and Singapore. We take reasonable steps under APP 8 to ensure they handle your information consistently with the APPs.

Information is stored in access-controlled, encrypted systems. Only authorised people can view enquiries.

We keep enquiry records for up to seven years for business and tax purposes, then securely delete or de-identify them. Newsletter details are deleted when you unsubscribe, except for a suppression record so we never email you again.

If a data breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

We may use AI tools to help draft replies or summarise enquiries. We do not make decisions that significantly affect your rights or interests using solely automated processing. A person always reviews your enquiry.

You can ask to access, correct or delete the personal information we hold about you (APPs 12 and 13) by emailing hello@clientsmagnet.com.au. We will respond within 30 days. UK visitors also have the rights to object, restrict processing and data portability.

Please contact us first and we will try to resolve your concern within 30 days. If you are not satisfied, you can complain to the OAIC at oaic.gov.au or on 1300 363 992 (UK visitors: the Information Commissioner’s Office, ico.org.uk).

Clients Magnet, Hunter Valley & Maitland, NSW, Australia · hello@clientsmagnet.com.au · 0435 946 615