Refund & Cancellation Policy

Deposits secure your place in our schedule and cover discovery and planning work. If you cancel before any work has started, we refund the deposit less any third-party costs already incurred.

If you cancel part-way through a project, you pay for work completed to the date of cancellation. We hand over completed work once those fees are paid.

Monthly services (such as SEO, content or care plans) can be cancelled with 30 days’ written notice after any minimum term stated in your proposal.

Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for a major failure.